What we do


The Bridge Plus+ has over 10 years’ experience of working with people who have English as additional language, are not familiar with UK systems and/or have faced unequal treatment when exercising their rights

Our service users are from over 45 different nationalities. Some are relatively new to Norwich; others are ethnic minority British nationals.

Given the focus of our advice work, we are unable to offer one-to-one support to people seeking asylum but work closely with other local voluntary services who do (Red Cross refugee services, New Routes, English+). We also welcome everyone and anyone at our community lunches.

Information on a wide range of issues, from ESOL to healthcare services and from job search to financial hardship support. Signposting and referrals to other support services and community groups.

Advice on UK Welfare Benefits, and on housing related issues (applying for social housing, tenancy related issues, understanding utility bills, Council Tax). The Bridge Plus+ is a member of AdviceUK and staff access regular training via CPAG.

Immigration legal advice: The Bridge Plus+ is registered with the Office of Immigration Services Commissioner (OISC) at Level 1. Due to limited capacity, we refer service users to Norfolk Community Law Service (NCLS).

Advocacy: we work with you to enable you to access services on a wide range of topics and make your voice heard. We are part of the Norfolk Advocacy Partnership (NAP) led by Equal Lives and contracted by Norfolk County Council.

We are unable to support welfare benefits appeals or provide housing legal advice. We work closely with NCAN partners and can refer you to specialist legal advice.

Our approach is person-centred, holistic and often intensive. We offer phone as well as face-to-face appointments, depending on the service user’s preferences and support needs.

Our small team of staff and volunteers has lived experience of migration and speaks several community languages. We routinely offer interpreting support via Language Line/INTRAN (with thanks to our funder Norwich Consolidated Charities).


The Bridge Plus+ community lunches are back!

We hold community lunches throughout the year (please get in touch to find out about lunch dates). Our lunches are very informal (free, of course!) and everyone is welcome. They bring together Bridge Plus+ service users, other community members, representatives from other services, Bridge Plus+ volunteers and staff. Food is prepared by our amazing community chefs who volunteer their time. Dishes includes Halal and vegetarian options.

Due to the popularity of our lunches since their post-Covid relaunch in 2022, we may not be able to accommodate everyone who wishes to attend. If you are from a voluntary or statutory sector organisation and would like to attend to share information about your services, please get in touch first.


Priorities for our community engagement work in 2022-2024 are health ( including mental health) and housing/homelessness.

In summer 2022, we interviewed service users to seek their views on what constitutes good mental health, to what extent mental health services are accessible and available to them, and what could be done to improve care and support.

This was part of the Seldom Heard Communities pilot project funded by Norfolk and Waveney NHS through Norfolk Community Foundation, also involving New Routes, GYROS and One Voice 4 Travellers.

The project report was published by Norfolk Community Foundation in January 2023 – please click here.  Or, you can read a summary of the findings from our interviews with service users.

In February-March 2023, we carried out a survey with 64 service users in response to the NHS Norwich Walk-in Centre consultation process. The survey questionnaire is available here, and the survey findings are summarised here. Additional comments were also collated here.


We collaborate with our partners New Routes and English+, as well as many other projects including WEA, GetSetUK/REP and UEA University of Sanctuary, to improve access to wider learning and skills development opportunities. We regularly invite local partners to come to our community lunches to advertise what they have on offer.

Since February 2023, we have been working in partnership with WEA (Workers Educational Association) to design and run small group sessions on “Understanding Universal Credit for ESOL learners”. Contact us if you would like to know more about this activity.


Championing race equality is central to our work.

As part of our information and advice casework, we support our service users to challenge systemic inequalities and make their voices heard. Our race equality work is also reflected in our involvement at different strategic and community levels, where we continue to represent the voices of residents from ethnic minority and/or migrant backgrounds.


Between 2014 and 2017, we published B-Me Voices, a magazine that promotes diversity by capturing and sharing the views and aspirations of people from ethnic minority and migrant backgrounds.

Hard copies of the magazine were distributed throughout Norfolk. Electronic copies of past issues are available to browse here for free. We hope to relaunch our community magazine sometime in 2023-24.


Prior to the Covid-19 pandemic, The Bridge Plus+ organised or was directly involved in larger scale community events including:

Refugee Week Coordination

The Bridge Plus+ coordinated the Norwich Refugee Week between 2012 and 2014

Music Events

The Bridge Plus+ brought the Congolese artist Kanda Bongo Man to Norwich in 2017.  The amazing Kora player Sefo Kanuteh has also played at several Bridge Plus+ events

Norwich Integration Partnership (NIP)

2018 International Feast. Click here for more information about our partners.

The Great Get Together and Refugee Week

An event at Octagon Chapel in Norwich, attended by over 400 people, sharing world food and music. As the late Jo Cox MP said: “We are far more united and have far more in common than that which divides us”.